Return and Refund Policy

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For your convenience, we have set forth a few of our policies in bullet point format for your quick reference.

• Online returns may be requested through our return portal HERE.
• We happily accept returns of most new items within 30 days of the date of purchase for store credit only.
• We do not return final sale, clearance, used, ripped, worn, or stained items.
• We must receive your return within 15 days of your return request.
• We must be notified within 7 days of receiving your items of any problems or damages to your order, otherwise they will not be eligible for a return.
• Standard shipping timeframe is 3-10 business days (excludes ALL holidays and weekends).
• We ship orders quickly! As a result, orders cannot be changed, modified or canceled after checkout has been completed.
• Because our products sell quickly, we cannot provide exchanges. We recommend purchasing your new items right away to ensure they are in stock.
• Victoria's Kloset is not responsible for lost or stolen products marked as delivered by the Post Office. If USPS confirms delivery to the correct address, we are unable to provide a replacement or refund for your order.
• It is the buyer’s responsibility to ensure the shipping address is entered correctly during the checkout process. Victoria's Kloset will not replace or refund lost orders correctly delivered to the provided shipping address.
• Please allow 3-5 business days for your return to arrive at our warehouse, and 4-5 business days for our team to process your return.
• The amount refunded includes only the original purchase price of the products and does not include original shipping charges. We do not refund shipping charges paid at the time of order or paid to return the item.
• Products that are clearance items are unable to be returned or exchanged. These products are final sale items. Please double check the sizing guide or contact us regarding any questions to ensure you choose the correct size.
• Items in our Intimates & Accessories collection may not be eligible for return. Bras, underwear, pasties, and other undergarment items are non-returnable due to sanitary purposes.
• If you purchase an item with a discount of 30%, or more, off of the normal price, the item is final sale and cannot be returned.

We know sometimes it doesn’t work out. We’re here to help!

We happily accept returns of most items within 30 days of the date of purchase for store credit. Items must be unworn, unwashed, in new condition, unaltered, free of hair, deodorant, makeup, stains, smells, rips, etc... Items found damaged or used will not be eligible for return. Shoes must be returned in their original box in order to be eligible for return. Purchase verification is required on all returns. No returns on earrings, bras, pasties, underwear, shapewear, slips, clearance, as-is, or final sale items, including any item with a discount of 30% or more from normal price.

Victoria's Kloset reserves the right to deduct appropriate shipping charges from any returned item that doesn't qualify for the correct return reason or meet our product quality standards. Returned items that are worn, washed, damaged (except for manufacturer defects), or are past the return period will be refused. The amount refunded includes only the original purchase price of products, and does not include original shipping charges. We do not refund shipping charges paid at the time of order, or that you may pay to return items to us.

What Do We Accept as Returns?

Your items must be unworn, unwashed, in new condition to be eligible for a return. We do not accept returns on earrings, bras, pasties, underwear, shapewear, slips, clearance items, as-is, or items marked as final sale. These items will be clearly marked at the time of sale. You must request a return within 30 days of purchasing your item to obtain a return authorization. Any unauthorized returns will be returned at sender's expense.

The product’s color representation online may vary from the exact color of the merchandise due to photography lenses, lighting conditions, and computer monitor used. Clothing patterns may also vary. These differences do not qualify as defects or damages and will be subject to the same return policies as all other products. We must receive your return within 15 days of the date you request a return on our returns portal. Returns not received within 15 days of a return request will be automatically cancelled. Cancelled returns will not be processed for store credit, and will be shipped back at sender's expense.

How to Return an Item Purchased Online:

1. Visit our Returns Portal.
2. Please include your packing slip or a note with your name and order number in your return package. Failure to do so will cause significant delays in processing your return.
3. You will be sent an email with return instructions after your return has been requested.
4. Bella Ella Boutique does not refund the cost of original or return shipping. We must receive your return within 15 days of the date you request a return on our returns portal. Returns not received within 15 days of a return request will be automatically cancelled. Cancelled returns will be returned to sender, at sender’s expense.
5. You are responsible for return shipping. We do not provide shipping labels to return items.
6. Once we receive your return, we will process your items as fast as possible, typically within 4-5 business days. You will receive an email notification when your return has completed processing.

Unless specifically stated, discount codes cannot be combined with other coupon codes to purchase merchandise. Coupon codes do not apply to sale items, unless specifically stated otherwise. Coupon codes must be used at the time of purchase, and cannot be applied retroactively. Use of a coupon on our site indicates you have read and accepted all the terms and conditions that apply to the specific discount, and to purchasing from us through our website. Coupon codes and promotional discounts do not carry over to exchanged items, unless the new item for exchange is the same product style as the previous purchase.